Returns & Exchange Policy

At Augusta, every piece is carefully packed and quality checked before dispatch.

Due to hygiene reasons and the delicate nature of fashion jewelry, we currently do not accept returns for change of mind.

Returns

Returns are accepted only if:

• You receive the wrong product.
• You receive a damaged product.
• The product has a manufacturing defect.

To request a return, please contact us within 48 hours of delivery with:

• Order number
• Clear photographs of the product
• Images of the packaging

Requests made after this period may not be eligible.

Exchanges

Eligible products will be exchanged after our quality team verifies the issue.

If the original product is unavailable, customers may choose another product of equal value or receive store credit.

Items Not Eligible

We do not accept returns or exchanges for:

• Change of mind
• Incorrect product ordered by the customer
• Minor colour variations due to photography or screen settings
• Normal wear and tear
• Damage caused by improper handling, perfume, water exposure, chemicals, or misuse

Refunds

Once your returned product has been inspected and approved:

• Refunds (where applicable) will be processed to the original payment method within 7–10 business days, or
• Store credit may be issued, depending on the nature of the claim.

Shipping charges are non-refundable unless the error was on our end.

Cancellation

Orders can only be cancelled before they are shipped.

Once dispatched, orders cannot be cancelled.

For assistance, contact support@augusta.in.